Broadband problems

LW611 · ‎19-11-2024

Are there any issues with broadband connectivity currently?

XRaySpeX · ‎19-11-2024

BB issues are rarely localised or indeed nationwide but specific to your own line.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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Mustrum · ‎19-11-2024

@LW611 all working fine here, why not follow the steps in the Help page https://ee.co.uk/help/contact-ee/technical-support/broadband-landline

XRaySpeX · ‎19-11-2024

BB issues are rarely localised or indeed nationwide but specific to your own line.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

ericb68 · ‎25-11-2024

Hi...I'm in Glasgow and my broadband has been virtually down since 4pm yesterday

Mustrum · ‎26-11-2024

@ericb68 have you followed any of the steps in the replies above, or have you contacted customer services?

ericb68 · ‎26-11-2024

Yes...I called and there was an engineer arrived but never got problem
fixed...he is due back soon...so fingers crossed 🤞...thanks.

Leanne_T · ‎26-11-2024

Hi @ericb68

Thanks for the update, please let us know how you get on once the engineer has looked into this for you.

Leanne 🙂