Broadband outage

[Jlock]

Hi have an outage here, any reported troubles..

[pip11]

You can check here.

https://www.bt.com/help/check-service-status 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

Have you just joined EE BB or were you already with EE BB? How long has this been happening?

What lights are showing on the router?

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the IP addy. This will tell us at which stage EE have got to.

Is this for ADSL BB or Fibre? Which router, BrightBox 1 or 2 or Smart Hub?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[XRaySpeX]

Text HELP followed by your landline number to 60071
(charge may apply at your standard rate)

• We’ll run tests on your connection to find out what’s going on
• If you need an engineer, we’ll text you in 15 minutes to book a slot
• If you don’t need an engineer, our brilliant UK and Ireland based team will call you within 30 minutes to help solve your issue

Monday to Friday 8am -9pm
Saturday & Sunday 8am -8pm

[Jlock]

The red lights were on but it’s come back on so only a few hours out. It seems to happen once or twice a month.  Otherwise great service from EE. 

[Leanne_T]

Thanks for letting us know this is now back up and running for you @Jlock

Leanne.