Good day
I hope everyone doing great.
So story is - last Friday 27th of October placed order for busiest homes package ( transferring from BT ). Later on received message of engineer appointment confirm / order number and all other stuff it comes with.
When tried to track this order account says there is no active order . So I am calling EE - 10 minutes wait till first operator. Once given details, pin and account number operator puts on hold for another 20 minutes got transferred from agent to specialist team etc. Got told that system doesn't allow put order , so must cancel this and wait 24 hours. So as its weekend got call back on monday evening. Giving details , pin again and again I am on hold for 20 minutes. Agent apologies and says he will call after 24 hours as he cant make this trough. Next day ( Tuesday ) nothing, no one call. At evening I call BT to see whats going on in this side. They say there is order cancelation in progress ( BT services cancellation ), so after 1h 15m involving openreach I clear this order mess from line. Next day Wednesday no one call. Thursday (2nd Nov) , calling EE 15min wait to get connected giving all details again, got put on hold for 20 minutes, then operator says I need to create new EE account as he cant add broadband to this one or one I got sim plan ( altho there is deal ), but ok we are creating account , ordering , taking direct debit details , everything trough , got message of order and engineer visit confirm. and number to track order.
BUT of course, I cannot track this order and it says invalid tracking , checking account EE created with me there is NO ACTIVE orders . Calling EE AGAIN, telling all the story giving details, got put on hold for 25 minutes , then NEW agent picks call and asking ''How can I help you'' I am telling everything AGAIN , he said ohh you should be put trough specialist team and puts me on hold again its now 32 minutes after second hold.
Whats going on?
Full Fibre Busiest Home Bundle 1.6Gbps
Asus Rog Rapture GT-AX6000
