Broadband not working at all

[Ha48]

Hello, 
It’s been 3 days now that I’m sitting without the broadband working at all, it’s just blinking yellow.

The power is green and the wireless but there’s no internet at all. 

This is an ee bright box.

I have tried restarting resetting checking lines and everything but it is still not working. 

[XRaySpeX]

Welcome to EE's Home Broadband Forum.

What does it say after you log into the router:

• For a BrightBox: in the Internet section on the initial Status page or
• For a Smart Hub: on the Advanced Settings > Broadband > Internet page?

Obscure your names & any digits in the BB Username but post the 1st 2 parts of the (Broadband) IP address. This might tell us at which stage EE have got to.

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

[Ha48]

Hello,

I cannot login into the router at all because there’s no internet, it’s just blinking.

I am using mobile data and tried to login but the page isn’t loading up.

Thanks

[XRaySpeX]

You don't need the Net to be able to login to routers. In fact you can do so even when they are unconnected to the phone socket.

[Mustrum]

@Ha48   have you spoken to the Broadband Care Team?  Option 3

Phone

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0800 079 8586

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0800 956 6000

[Ha48]

Hello,

I have managed to login and it says as follows:

broadband type: ADSL

Broadband state: disconnected

Internet state: disconnected

Time connected: 00:00:00

Downstream Rate: 0 Mbps

Upstream Rate: 0 Mbps

IP Address: 0.0.0.0

Broadband Username: xxxxxxxxx

[Ha48]

Hello, 

I have not called but I will be doing it first thing tomorrow morning, thank you.

[Ha48]

 

[XRaySpeX]

Yes, no BB there at all.

If it is a neighbourhood issue, you could consult BT Service Status to see if any faults are being attended to in your local area.

[XRaySpeX]

Locate the hidden test socket that is revealed when you remove the bottom half of the split faceplate (2 screws or press tabs) of your master socket. Only do this if you have a split faceplate. Do you have any extension sockets in the home even if unused? Are there any wires connected to back of faceplate of master socket?

Does the landline phone work? Do you get a dial tone? Does it announce your correct no. when you dial 1470 17070?

Reboot the router & plug it into the test socket. Post the full router stats & System Uptime when plugged into test socket.

Is the issue any better?