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Broadband not linking to account

annmariewoods19
Visitor

‎08-09-2023 07:00 PM

Im having issues with trying to link my broadband to online account to make sure my bills are up to date and correct price. It keeps telling me that it is wrong information to link. EE told me to log into my profile and click manage account but there is nothing there to do it just name etc. 

Any help would be appreciated 

0 Helpful
4 REPLIES 4
XRaySpeX
Grand Master
Grand Master

‎08-09-2023 08:59 PM

What info are you giving it for it to say it is wrong?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
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ErenJaeger
Visitor

‎13-09-2023 02:33 PM

I have the same problem. I called EE CS and the guy said my account starting with GB**** wouldn't work in EE's account linking, explaining that it was treated as BT account plan so I need to deal with BT. It sounds crazy. I tried account the account to my existing BT account it doesn't work either.  SO I am stuck at the moment.

0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to ErenJaeger

‎13-09-2023 03:58 PM

@ErenJaeger : If you have BB with BT you can't link it to your MyEE. They are separate ISPs. It needs to be registered to your MyBT, however it is done. We wouldn't know!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Iyke_
Contributor
Contributor

‎13-09-2023 04:25 PM

Broadband is with BT (separate app + login) and your mobile is with EE. You can't link the two to view in one place, unfortunately. 

0 Helpful