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Broadband fast then slow

d-k-j
Investigator
Investigator

I've got a new install from the street to my house, fibre to Smart Hub SH32B, ethernet to iMac. At first I was getting the right speed: 900Mbps. But over the course of the day it drops to 100Mbps. Restarting the hub restores the speed, but then it drops again.

I've had several calls & chats with EE. Even had an engineer out, who got the Ops centre to rebuild my profile. Same result. Any ideas?

10 REPLIES 10
d-k-j
Investigator
Investigator

The factory reset using the Hub Manager web page seems to have done the trick. It's stayed fast all day!