Broadband down

[Conlee]

I cannot speak to a customer rep Iv my. Account number and everything however still no luck ..

is broadband down in Chester it’s been 2 days and I need this for work ?

[Leanne_T]

Hi there @Conlee

Thanks for coming to the community. 

Do you have a landline? 

If so, does this have a dial tone? 

You can call us from any phone on 0800 079 8586 and the team will be happy to get this looked into for you. 

Leanne 🙂

[Conlee]

I called them they’d blocked my unlimited data as I’d used 100 gb ? Lol I’m not sure how it can be unlimited yet I can’t exceed 100gb .. there trying to remove the block but I’m still on 40 mins and counting 

[Leanne_T]

Hi @Conlee

Hope this is sorted soon for you. 

Leanne 🙂