I ordered Broadband with VOIP landline on 18/06/25 and am still trying to get this completed as at 15/08/25. I finally got my broadband activated on 30/07/25 and the landline a couple of days later but with a new number despite being assured I would keep my original one. There have been at least 3 attempts by EE to order a renumber of my landline but these keep failing due to system errors. Despite many promises regarding being called back by "guides" this just doesn't happen and I cannot make EE understand that raising new orders just doesn't work without the root source of the system problem being identified and corrected. To date, I have spent well over 8 hours on actual phone calls but I cannot find a way to escalate these issues to someone who actually wants to resolve them. I have two problems - 1) The renumber of my landline back to its original. 2) The resetting of my charges back to the original order placed on the 18/6/25. I contracted to pay a total of £51.99 per month in June but am being billed £57.99 as prices rose in July. There are many other issues but too numerous to mention here.
