@kazak-bg That seems to be the way, there is very mixed messages about those that transfer across from BT to EE. Some say yes was no problem, and others like yourself end up in the no way cycle. It has been stated that BT customers transfering to EE are not new customers, They keep there existing deal, EE match as close as they can package for package and cost for cost and that appears to be the way, As a BT customer it seems that it is for BT CS to do and arrange the transfer to the new ISP which in this case is there own sister company EE, and really if you were/are in the period that you are finished the contract period then you should be able to move to whatever package that you wish.
Down side and still as present until someone updates then on the {1.6Gb/s top 2 tier packages} if you have/need either DV landline or EE TV, then (you can only go as high as the EE gigabit package equivalent to the BT900 full fibre).
If promised when available you can swap then that is different, i just upgraded to fttp from fttc, and have known that it was becoming available for nearly 2 years now, VM been live since Sept23, OR were working they were live sometime Jul/Aug24, but EE just went live sometime Sept24, and i did upgrade on Sept 19th, it is just the way, Oct15 is the Live Install date and activation, and to do that re-contract for 24 month period, will see on the first or second billing cycle what the active dates say....
As a foot note OR web says 1.8Gb/s package is ok, but do not remember if EE offered, do not need to go that high in the slightest, if i look at my sons address exactly same area, close-by then Vodaphone is currently the ONLY company offering that speed range...
