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Broaband still not linking to app

Juggy14
Investigator
Investigator

‎17-05-2024 10:35 PM

I was promised that my broadband would be linked to my app a few days ago but still nothing, this has been ongoing since Feb

0 Helpful
4 REPLIES 4
JimM11
Brilliant Contributor
Brilliant Contributor

‎18-05-2024 09:11 AM

@Juggy14 Are you a BT to EE customer with this issue, and have you tried to link accounts yourself?

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Juggy14
Investigator
Investigator
In response to JimM11

‎18-05-2024 11:44 AM

Yes still not working
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JimM11
Brilliant Contributor
Brilliant Contributor
In response to Juggy14

‎18-05-2024 11:56 AM

@Juggy14 So i will take it your answer is yes to both questions, and as there appears to be the major issue with BT - EE account linking then you will have to wait, if you search the forum you should find (backlog) in trying to sort accounts.

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Juggy14
Investigator
Investigator

‎12-09-2024 07:38 AM

I'm having the exact same issues the customer service and technical team are totally useless.

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