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Both a BT LL/BB Customer & EE Mobile Customer

herbertgoon
Visitor

‎20-02-2023 03:45 PM

Hi - I'm after some advice if possible!

I currently have a BT BB/LL (out of contract) plus 2 EE mobile contracts.

Is there a best way to contact EE with regards to offers to migrate the lot over to see if I can save some money? I don't want to go to a store but see there is no online chat and if there is a way to avoid sitting on hold for ages I'll take it!

Finally, when migrating BB is there likely to be any downtime? I am assuming no as BT & EE are the same now.

Many thanks in advance.

 

0 Helpful
1 REPLY 1
XRaySpeX
Grand Master
Grand Master

‎20-02-2023 03:52 PM

BT & EE are not the same as ISPs. They are separate just like any other ISPs & you switch from 1 to another by applying to the new ISP who will take care of everything except the old ISP's final bill.

It could take 2 weeks from order to switch but downtime should only be at most an hour or 2 but could even be a few mins as it's the same line.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)