Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Billing Error

ia74
Visitor

‎12-05-2026 02:00 AM

I cancelled my contract within the 14 day cooling off period and have been requested to pay £339.97

I intend to submit this to the small claims court if EE do not accept this as an error. 

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎12-05-2026 05:11 AM - edited ‎12-05-2026 05:11 AM

Good luck! Have you attempted to settle this with EE? Courts expect you to.

You can make a formal complaint to EE & if you don't get satisfaction after 6 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to XRaySpeX

‎12-05-2026 08:13 AM

@ia74   Did you actually say you didn’t want the contract as that’s using the 14 day cooling off period or did you just request it to be cancelled?   These are 2 different things.  

the cooling off period is for online and phone sales only not store purchases as you don’t get a cooling off period for store sales.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful