BT hybdrid

[Beyond1]

When changing from BT full fibre broadband to EE the engineer left the ee hybrid provided by BT connected. Do we still need this? 

[Beyond1]

When changing from BT full fibre to EE the engineer left the EE hybrid,  which came with BT, connected . He wasn't sure whether it was needed but left it anyway. Do I need this? 

[JimM11]

@Beyond1 Do you have that add-on as part of your EE broadband package, if so then yes you need it, will allow you to fall back to 4G broadband if your fibre network goes down. If it is not in your package then in theory it should not work.

You may want to post a picture again as there are various units from EE so we know which one you have and if it works with your new EE broadband router! 

EE Smart Hybrid Connect | Hybrid Broadband | EE 

[Beyond1]

 this is it

[JimM11]

@Beyond1 Waiting on your picture to clear. When you went from BT to EE, did your installer not setup all of the equipment and test all the functionality? Like your booster, yes you may have to move it can happen as units are not (apple to apple) by comparison, your 4G backup, really should have pulled the network fibre connection and waited to see that the 4G signal kicked in and you still had a minimal broadband at least. Hope at least your happy with your new connection? Will watch for picture to clear....

[JimM11 · Accepted solution]

@Beyond1 Older model of the hybrid connect. Link above will show you the new model. Below pulled from the BT website, does any of it apply or work please read.

What do the lights on my Hybrid Connect mean? 

Colour/ Shape

What it means

Solid green circle	Your device is starting up.
Flashing green circle	Your device is not paired to your hub.  Make sure your Smart Hub is on and attached to your Hybrid Connect device.
Solid blue circle	Your device is paired with your hub.
Flashing blue circle	Your device is pairing with the hub.
Solid orange circle	Your device is too far from the hub.
Solid red circle	There's a problem. Restart your device, and if the light is still red get in touch.
Flashing red circle	Your device cannot connect. Try moving Hybrid Connect. If you still cannot connect to the mobile network, contact us.
Solid white circle	Firmware update required. Disconnect the Hybrid Connect from the Hub, then perform a Factory Reset on the Hybrid Connect by pressing the pinhole reset button on the back for 15 seconds. Once the circle starts flashing green, connect the Hybrid Connect to the Hub via Ethernet and then leave for 30 minutes to set up.
Solid blue bars	Your device has a strong mobile signal (two or three bars are good).
Flashing blue bars	Your device is connecting to the mobile network.
Partially blue bars	Your mobile signal is not strong.
Solid white bars	Your device is using mobile data because your broadband is not working (two or three bars are good).
Partially white bars	Your mobile signal is not strong.
Solid red bars	There's a problem with your device. We'd like to help, so please get in touch.
Flashing red bars	Your device cannot connect to the mobile network.