Just transferred to EE Full fibre broadband from BT Internet at BTs request when closing down and moving a BT Internet account. I was assured that existing BT email accounts would be unaffected (confirmed three times before I would agree to the switch).
I read and manage emails using Outlook on a Windows 11 laptop or desktop pc. I also rarely access emails on my mobile and laptops using webmail via the My Bt pages if there are issues like laptop connectivity or with Windows. The account access settings in Outlook were IMAP/SMTP, I have not changed the email addresses or account passwords for the email accounts
Today my old BT broadband account was disabled and I am now trying to work out how to get access for Outlook to pull the emails in the same way it has always done for the last 25 years. All I get is the Outlook pop up which requires a password input, it then does accept the password on the account.
I can see the email traffic is there on the BT site (My Bt pages) but due to the way I manage and archive them I do not want to be limited to reading them on BTs website. Had this been explained as being likely to occur I would not have agreed to the transfer.
Today I called the EE helpline who transferred me to BT email advisors and whilst the staff were lovely, it was clear they did not have any experience of email clients on computers and suggested the issue was with Outlook and I should contact the providers (contacting Microsoft for BTs mail system settings would you believe). In short, a waste of 30 minutes to a help system that is clearly inadequately trained.
What do I have to do to restore my Outlook client so I can continue to read and send emails as I have done for many years?
