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BT Hybid

robh661
Established Contributor
Established Contributor

‎16-03-2026 05:46 PM - edited ‎16-03-2026 05:49 PM

Has the old BT Hybrid device been blocked from the new Wi-Fi 7 hub. And the extender

As I've had one of the new hubs for nearly a year.

Because yesterday I noticed that the blue circle was flashing, indicating it has lost the uplink to the hub. But after countless resets of the Hybrid device, and hitting the Wi-Fi connect on the hub. It seems to be stuck on unable to connect to the hub, and before anyone suggests it. I tried a direct link via the ethernet cable, but still no solid blue circle.

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4 REPLIES 4
JimM11
Community Hero
Community Hero

‎16-03-2026 06:01 PM

@robh661 Not according to any off the blurb but now called connectivity backup support with it's new name.

Compare EE Smart Hubs | Device Help | EE

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bobpullen
Star Contributor
Star Contributor
In response to JimM11

‎17-03-2026 07:25 AM

Should work with any of the newer hubs. Have you tried restarting the hub itself? Is the signal indicator on the Hybrid unit still OK i.e. not red?

robh661
Established Contributor
Established Contributor
In response to bobpullen

‎17-03-2026 03:35 PM

That was the last thing I tried, rebooting the Hub.

But at 1st still the same problem, 2 signal bars and the flashing Blue circle. 

But overnight, it managed to restore the uplink to the Hub, as the circle was solid again. When I got up this morning.

JimM11
Community Hero
Community Hero
In response to robh661

‎17-03-2026 05:58 PM

@robh661 Gremlins!

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