BT Hub to EE Broadband

[CJ1805]

I have switched from BT to EE and Vodafone to EE for my mobile contract! Currently still thinking this may have been the worst decision I have made!! 

I cannot get my BT hub to connect and pair with my EE account. I have reset my hub so that it is using the password which it arrived with, but it still won't pair. 

This means I am unable to set any parental controls up etc and makes this whole - how wonderful EE for their parental controls etc a complete JOKE! 

Please if anyone knows how I make this work I would be incredibly grateful. 

[Katie_B]

Hi @CJ1805. 

Have you been able to speak with a member of our customer care team since your last post?

Katie

[CJ1805]

Nope! I am not sure who has as many hours to waste calling EE as I have had
to do since moving over to you, I'm sick to the back teeth of it all!

I have got equipment that doesn't match with the EE app which is
ridiculous! I now have internet that has zero parental controls too...

Fed up with the whole thing.

[CJ1805]

I have called EE and waited hours so far on the phone and not been able to talk to a single person, I don't have the spare hours in a day to spend waiting on hold for their team to contact me. They need to contact me now and right this issue. 

[CJ1805]

I have tried and I have sat on the phone for hours waiting to get through. I don't have the time to sit for hours waiting for someone to answer the phoned. I have done everything that was advised over the chat and then searching online I have found many that have said that the EE App does not work with the BT Hub, therefore I have been mis-sold this amazing EE App and Parental Controls as a reason to move over to EE... 

It has been a complete **bleep** up from the start and none of that my fault!!! 

[Leanne_T]

Hi there @CJ1805 

I am sorry this is not working for you and appreciate how frustrating this is. 

We have no account access on the community to get the EE account looked into and if needed a support ticket raised. If you can try calling us again when you get the chance the team can help you get this sorted. 

Leanne.

[CJ1805]

If I contact again and finally get through to someone it'll be about
cancelling everything I have with this company through their lack of
competence.

[Leanne_T]

I am very sorry @CJ1805 

Our technical support team are the best people to help you get this looked into and resolved. Our Contact Us page has numbers you can call to reach the team. 

Please keep us updated. 

Leanne.