BT Hub not connecting to EE box the hub is constant purple

Bellaboo02 · ‎02-10-2024

XRaySpeX · ‎02-10-2024

@Bellaboo02 : Which BT Hub? Which EE box?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Bellaboo02 · ‎02-10-2024

Smart Hub 2 EE box no idea, only got installed a few months ago. Sorry I'm
a dinosaur with tech stuff

XRaySpeX · ‎02-10-2024

I guess the "EE box" is the OR ONT fixed to the wall. It's the modem for your Full Fibre BB.

What lights show on the ONT?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Bellaboo02 · ‎02-10-2024

The power light,, PON and LAN. The LOS has no light

Mustrum · ‎02-10-2024

@Bellaboo02 click on the link in the following help page to get EE to check and report on your line.

https://ee.co.uk/help/broadband

Bellaboo02 · ‎02-10-2024

Will try that, thank you