I ordered my fire connection in September 2022, EE gave me a completion date in early November. It was 46 days later after I have requested updates on numerous occasions, the connection was made. This connection only lasted a matter of a few hours and took a further 3 days until it was fixed. Each time I spoke to CS, they confirmed I would be due compensation due to the delays and confirmed it was a total of 49 days.
It took almost a month to be advised that the compensation investigation was complete and the amount due to me would be £5.25 total as they had classed the delay as being a single day. When I called to discuss this, CS agreed this was not right and would reopen the original complaint.
mover a month later and no communication, I have not called to chase them but would have expected some information. So far my last 2 bills have not been discounted at all.
has anyone been successful in receiving the Ofcom agreed compensation?
