Are EE scammers?

[marcinx98x]

My question is: have you also been ripped off by EE? I’ve heard about this happening to friends; my parents went through it, and now it’s happening to me! EE "forgets" that a contract has ended and keeps charging for internet service for months on end. In my parents' case, it went on for eight months, and getting the money back took another four. Now I’m in a situation where they’re still taking payments after my contract has ended. This happens to so many people that I’m convinced it’s a deliberate scheme to cheat customers—I don’t believe for a second that it’s just a coincidence.

[marcinx98x]

Thank you, that's very helpful.

[JimM11]

@marcinx98x No, you get the email on your actual shutdown day your case the 24th if correct, with this heading from EE.

""  

Stopping your services

Order reference: VOL013-XXXXXXXXXXXX

Hi James, You've asked us to cancel your EE services at: Your Address Your Address Your Address

""

[marcinx98x]

So, in your opinion, an email like that confirms 100% that the service will be deactivated? Because I don't get what you're driving at. I had an email, and I have a screenshot from the app stating it would be deactivated on the 24th; I have a screenshot from the app saying I needed to return the equipment; and I have a screenshot from the app confirming the service was deactivated. But what good did that do? NOTHING – because, to my surprise, the service was active again two weeks later! I've been saying this from the very beginning, and if you don't understand what you're reading, then you shouldn't be replying here, buddy, because you aren't helpful.

[garybs29]

TBH if you had something showing it was cancelled something must have went wrong somewhere. Hardly cause for them to be called scammers, in fact seems like a complete overreaction as you've not even noticed being charged for months by looks of it!

[marcinx98x]

The problem is that you aren't reading the whole picture; this doesn't just affect me – it affects many people and is constantly being reported to EE as an issue. I know this from someone I spoke to at EE; he admitted that he's been reporting this problem for a long time, yet EE does nothing about it. If I don't pay my bill, the service gets suspended after a few days because they assume I'm trying to scam them – but if the company takes my money, that's supposed to be okay? Well, it's not! I'm not scamming anyone, and I don't want to be scammed myself. If I have 30 employees and fail to pay one of them on time, that might be an accident – but if five of them don't get paid every single month, do you still think that's just a coincidence? Or that it's okay?

I call them scammers only because it is a systemic problem; they are aware of it, yet they change nothing.

[XRaySpeX]

You are misinterpreting the legalities of it. You do not understand how an open-ended contract that happens to have a min. commitment term attached it works. It can go on & continue to be charged for as long as you like once the commitment term has passed until the contractee explicitly cancels it according to the cancellation conditions (30 days notice).