Address not listed even though "connected"

[Matty831]

Hi. So I want to join EE Fibre Broadband.

I live in a smal block of 4 flats. All are "connected" with BT phone line. And one of the flats is a BT Broadband customer. That flat is the only address listed to get EE fibre but not mine. How do i get my flat number to show on the address checker like the  flat above me so I can join?

Not currently an EE customer and they are not the easiest to contact 

Thank you

[XRaySpeX]

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@Matty831 wrote:

Are the flat numbers recognised on the BTW checker?

Yeah. All flats are recognised on there.

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You said earlier yours wasn't!

[Mustrum]

@Matty831    OK the BTW address check confirms the landlord has registered the flats on the RM database.

So, as mentioned, pick a supplier, order a service, wait for the survey and for your new service to be installed. But do call, I have no issue with Sky, but would not trust the info they have - it needs an Openreach survey to progress, which your chosen ISP will arrange then confirm what they can deliver.

[Matty831]

@XRaySpeX 

You said earlier yours wasn't!

No I didn't.  I said BT/EE didn't recognise the address. But it is recognised in that BTW link @Mustrum  said to use. 

@Mustrum thank you for the advice. 

Also, I just put my postcode in the openreach website  and all flats are listed.

[XRaySpeX]

You answered in response to @Mustrum 's suggestion "You could try the address check option on the same form."

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@Matty831 wrote:

Thank you. It says "We cannot determine broadband availability at this location. This may be a new address to which connectivity is not yet complete."

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You also showed the result of your neighbour's addy at the same site.

Forgive me if I can't follow which Qs you think you are answering & that you are just repeating what you said in your OP.