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Adding BB to the app

Lauramunoz
Explorer

I just got my BB installed yesterday. I have been trying ever since to add it to my EE app but it keeps telling me something gone wrong from our side try again later. What’s wrong?

3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

It wants your personal details as already registered with EE & is doing a security check. There's 1 thing in particular to be careful of when supplying your BB personal details.

The "Contact Email Address" requested when filling in the Home BB details is not necessarily the same as the email addy used as the username of the MyEE a/c being created or added to. It is the email addy EE already has on record for you for BB.

I wouldn't do it thro' the app but your online MyEE.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Nothing wrong with my details as it does send me a message to my phone number after verifying this and even though I put the code it still not work 

Leanne_T
EE Community Support Team

Hi @Lauramunoz 

If you are getting an error message, please give us a call on 150 and the team will help you get this added 🙂

Leanne.