Account number not recognise

StevenMa
Visitor

‎17-06-2024 11:45 AM

Hi

New to EE and I'm trying to link my broadband to my account on the app but it keeps saying the account number is invalid.

I've checked back and the one I am using is quoted on several EE emails so I don't understand thr issue.

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3 REPLIES 3
JimM11
Brilliant Contributor
Brilliant Contributor

‎17-06-2024 03:31 PM

@StevenMa You will need to call EE CS and have someone look at it.

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Lucygirl2476
Explorer

‎07-09-2024 11:11 PM

I am having the same problem   as a new customer EE don't recognise my account number either I have rang customer service numerous times but still not dealt with the problem - EE need to get more knowledgeable trained  staff  to sort queries out as still not sorted.  Disgrace.      

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XRaySpeX
EE Community Star
EE Community Star
In response to Lucygirl2476

‎07-09-2024 11:13 PM

@Lucygirl2476 : Is this for fixed Home BB or a mobile router?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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