Account Number
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16-02-2024 12:42 PM
Need my account number to view bills
The only way to get the account number, is on the bills? How on earth am I supposed to find my account number if I need the number to view the number? I received no confirmation e-mail either.
What kind of moron thought this was a good idea?
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16-02-2024 02:29 PM
Thanks for coming to the community.
Do you have a mobile or home broadband account?
Leanne.
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17-02-2024 12:22 PM
Home broadband
Had it for 20 months or so, and I'm not sure if my contract was 24 months or they just didn't bother telling me 18months has come to an end.
I get monthly emails saying my bill is ready to view, and the amount, but it redirects me to the website and asks me to link my broadband, which requires an account number that apparently only exists on the bill.
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17-02-2024 01:14 PM
@weifnwioenbwe , if you cannot find the account number, then I suggest you ring customer service and speak to the broadband team. Here is the free number, they should be able to help:
08000798586
Have you logged into your router and checked there?
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18-02-2024 09:24 AM
Their number is only free if you call from an EE network. I'm not paying them to find out information they should be providing to me for free.
Its quite clear they have designed it this way to force non EE phone members to pay to access their accounts. There's no logical reason to withhold billing statements behind a second layer of verification.
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18-02-2024 12:02 PM - edited 18-02-2024 12:04 PM
@weifnwioenbwe , the 0800 number is free in the UK, not sure why you are writing that it is not free to ring them. They cannot charge you for ringing an 0800 number, where do you get that from?
You can also try this number:
08009566000
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18-02-2024 12:42 PM
Ofcom has stipulated that all 0800 & 0808 nos. are free to call from all UK networks, mobile & landline. What makes you think otherwise?
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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18-02-2024 04:53 PM
Assumed the number was the same as on their website in the contact us seciton
https://ee.co.uk/contact-ee/technical-support/broadband-landline
They obviously don't list the free one for some reason
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18-02-2024 05:12 PM - edited 18-02-2024 05:13 PM
They recently changed their BB contact no. from a 0800 Freephone to a 0330 non-geographic which on most plan is inclusive, i.e. free in most circumstances.
To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone
ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

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