3 broad hubs

Tracyg01 · ‎15-11-2025

New hubs delivered to new address current broad cut off cannot get the new hubs to work 2 calls with tech and advisors - had 3rd text to say working now still nothing how do you get an engineer out ?

JimM11 · ‎15-11-2025

@Tracyg01 Text HELP to 66033 for EE CS, and GUIDE to the same number for a call back, but you are out off time for this evening, so 8am tomorrow morning onwards!

If you were to say what you cannot do the Forum may pick up and help!

https://ee.co.uk/help/broadband/getting-started

Northerner · ‎15-11-2025

Hi @Tracyg01

When was your go live date?

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

XRaySpeX · ‎15-11-2025

What hubs are they? Why 3? Do you mean 1 router + 2 EE TV boxes?

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

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