2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[Bluenose_Dave]

My BT experience was all good,but EE has been a nightmare as I’m sure you know the troubles I have had, be nice if EE give a router upgrade for free if the expected WiFi 7 router has 2.5 lan but that not going to be this year

and my over all experience of EE is very poor  on a small plus side I have at least 600meg WiFi speeds a cross my 3 floor home, and my house is hardwired to every room each floor has it own LAN port on the EE smart hub had to adjust the lans to compensate for lack of 2.5 LAN

[Bluenose_Dave]

EE iOS app update from today is now working, but broadband tab still is not fixed

[ianR88]

My experience with EE so far has been a complete nightmare too.. might be the worst customer service I've ever experienced...7 call backs I've been promised, not 1! Actually did.. just had some woman on the phone saying they don't offer any minimum download speeds on the 1.6gb.. just that they guarantee "upto 1gb" they're clueless.. 

[XRaySpeX]

@ianR88 : The Speed Guarantee on the 1.6 Gig plan is 1.3 Gig.

[ianR88]

I know yeah haha, I tried telling her that, but she wasn't interested.

[Bluenose_Dave]

Min speeds at the moment don’t matter as even if you below it untill the sort the WiFi enhancer there is nothing for being below it. It always hit and miss when you call if you get a helpful one or not

[DazaMcC]

You should be getting 115mbs upload, great download though.

[timprocter]

@DazaMcC 

You should be getting 115mbs upload, great download though.

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I do via ethernet every time. 👍

The above was wireless.😉

[ianR88]

This was a wifi test? Is that using EEs own latest hub? And also what was the device you used to achieve this speed.. 

Cheers.

[timprocter]

@ianR88 

This was a wifi test? Is that using EEs own latest hub? And also what was the device you used to achieve this speed.. 

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Hi Ian, I dumped the EE-supplied router from day one (in fact I never even opened the box) it's in the loft out of the way after reading numerous complaints about it.

This was via WiFi with my iPhone 15 Pro Max sitting next to my router after I checked many servers to find the fastest.

My choice of router was made on what people wrote on this very forum that did work with this package.

The TP-Link BE19000.

Very VERY expensive but IMO well worth the money as I haven't had a minute trouble with it in 8 months now.