2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[Bluenose_Dave]

Fits with what next gen said to me yesterday latest Friday Saturday he said.so the next 48hours should be interesting ones

[gmbuspunk]

Like waiting for christmas they dont seem to be intrested in the fact we been paying for a few months without being able to get the level of download promised because the technolgoy has not been up to the standerd needed

[Bluenose_Dave]

Just had postman post the post but no router with the postman for me, had no text from ee or Royal Mail 

[Woggy]

Same, only that first SMS saying they were readying it for dispatch in 4 working days 

[Bluenose_Dave]

Yes that the only text I had from them, maybe tomorrow I guess now as I was told by next gen Friday Saturday at latest so we shall see

[cliffy37]

EE as out today and tomorrow. They said we should receive a text from royal mail first but would not commit to when the routers would arrive. I no longer have confidence that we will receive tomorrow either i am afraid

[Bluenose_Dave]

It is not looking good for tomorrow it seems, nothing is simple with EE it seems. At worse I hope openreach change the Ont Tuesday if the pro has not come by then

i guess going of the Monday EE text today would be the 4th day, and then it down to Royal Mail what most likely would be Monday we finally get them

[SJPetter]

Might I add, they state the next 4 working days, so Monday was never included. Friday dispatch, Saturday or Monday arrival likely. 

We're in a situation of terms and conditions now shows the equipment is to be on our accounts, it's a matter of when now. I suspect we will get them by Monday. If not then think about speaking with EE. My postman doesn't usually deliver boxes, that's a guy in a van later in the day.

[Bluenose_Dave]

My replacement smart hub plus was sent out on a Friday via  tracked 48 and I got it on Monday, so I expect the same if they are sent out today we get them on Monday

[SJPetter]

Monday works either way! It's all worth the wait.