2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[Bluenose_Dave]

Side subject what football teams do we all follow?

cheers gmbus maybe come for years of being an admin on a forum and my niece is autistic 

[cliffy37]

@Bluenose_Dave Well hint as to my football team would be that i think your boys inflicted the heaviest defeat we have ever suffered all be i, it was the the 1950's but i don't think it has ever been topped. You should be able to figure it out from that 🙂

[Bluenose_Dave]

That is my understanding of it to my granddad was at that match, what means like my daughter you are a Liverpool fan

[Bluenose_Dave]

I’m guessing no one had any updates today, so we go into the 3rd week and hope we hear something soon as how hard is it to do a update to the system to allow us to receive the new pro router. Execute complains team also seemed to have slowed down with getting back to us almost like next gen team are the more knowledgeable ones. Becoming very frustrating what with the router issues I am having the last weeks

[garetc]

I’ve not even had a call back from them yet! 

The complaints handler emailed me to ask if I was happy for her to close the complaint a day after I registered it. This was in the same email where she advised I was on the ‘interested party’ list.

I replied on 19th, said no and I wanted a call back and only got a reply (below) on Tuesday this week when my call back was scheduled. 

I'm on volunteering for the next couple of days but available on Friday.

Would you be free for a call between 11:30 and 20:00 then?

I'm happy to call to go through any questions you may have for me.

 Kind regards,

Sarah

[Bluenose_Dave]

Garetc it very frustrating and exec complains don’t seem to really do anything and if the do call it very basic update but not any actions, when I had to deal with openreach exec complains where they was making things happen updates every evening. Just very different with EE same department 

[garetc]

Exec don't usually do much themselves, they usually get the right team to resolve any issues and report back.

Not sure why they're so uninterested in this particular set of complaints, because we're locked into our contracts and can't leave? 

[gmbuspunk]

Thanks pal it hard autism but your right about exec team more ill add later

[gmbuspunk]

Well therotically we can cause they cant gauretee us the ethernet speed bwcause there capped at 1 gbps

[garetc]

Not really, the connection isn’t intended to be used by a single device it’s supposed to be shared across multiple.

If you get 1Gbps on one and 300Mbps on another, assuming that everyone has a minimum guaranteed speed of 1300Mbps like me, then EE have met their contractual obligation.