2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[garetc]

I think it’s going to compliment EE TV / YouView.

It would be nice to be able to get EE TV again, I’m paying Now directly at the moment but would prefer a single bill.  I don’t think it’s going to happen for us soon though. Someone in another forum, who was a former member of EE staff has said it’s a technical limitation of the system they use to get us the 1.6Gbps connection.
Here’s hoping! 

[Woggy]

I may be wrong but from my understanding you can’t have any telephone or to packages in the 1.6gbps service

[cliffy37]

@Woggy You definately cannot have EE TV but as the Sky Stream is a  new service EE are offering and is a third party service i am unsure if that will be available or not

[garetc]

Royal Mail app update. 

We've got it

We have your item at Midlands Super Hub and it's on its way. We expect to deliver it on 10 October 2024 between 7:39 am and 10:39 am.

🥳

[Bluenose_Dave]

Result garetc I think you are a day ahead of the rest of us. We shall see if anyone else get updates this afternoon 

[gmbuspunk]

 should have made last posting dates for christmas got ee exec team ring me on thursday this is even more of a mess as i have issues with sims aswell not being linked to account and then a debt collector it really is a joke so i dont want to hear from them but i wont get the router till friday so i can test it and see if ee are trying to solve the problems of there equipment not being up to standerd plus my exec team handler has my personal number the joys

[Woggy]

still awaiting package from sender on mine, but generally seem to get my stuff a little later than you 

[Bluenose_Dave]

Had the tracker link on Royal Mail they expecting it stage

[PB321]

Getting very disappointed with the service from EE - received the initial text on Monday last week (30th Sept.) where they stated 4 working days and and then a text yesterday (already past the 4 working days) saying dispatch “within the next 24 hours” and that’s been and gone with nothing else - no text messages or dispatch emails. 

if you’re going to set expectations by providing dates, at least stick to them - that’s half the customer experience! 

[garetc]

WiFi Pro arrived this morning, have set it and the satellite up but not had a chance to play around too much. 

Have set the password and SSID to my old one so I don't have to reset all the light bulbs and smart hone devices.

Did an initial test and was getting 150Mbps down, got my phone to forget and re-add the device and am now getting 1700Mbps down. 

I'll have a play around later after my next meeting and report back but so far so good.