2 week review of EE 1.6gbs

[Bluenose_Dave]

Having been on the new 1.6gb/s service now for 2 weeks, and here are my views,

i have the EE new smart router plus and 3 extenders, first off i know the EE smart hub plus only has 1gb LAN ports, speeds have been ok and stable WIFI rangers from about 650-820  what is not bad, i m running with them hardwired with a lan to them, i know WiFi 6 max speeds are 1200 but rarely get them in the real world 

this package feels like it been rushed out, my reason for saying this are,  openreach engineers laptops have 1gb Ethernet ports so they are unable to check speeds from ONT or any other Speedtest at your home if you are on the 1.6gbs package

the EE router having only 1gb LAN, also it comes with a cat 5e cable, this cat of cable does up to 1gb, so if you are on 1.6gb/s you will need to get a new Ethernet lead to connected the smart hub plus to the ONT

all the WiFi features like work and game mode and WiFi controls dont work, it say page not found, i have heard that the WiFi enhanced feature has been turn off so the team can look at it and fix it as it affecting a lot of users and should be back after a month, i am unable to check speed via the router page this time it asking for me to make an EE account

speeds and connection has been stable and good, but i did have a lot of issues getting the service

i know of people who have bought a 3rd party router so they can get full access to the raw 1.6gbs speeds, and they are having no issues on speeds as router has 2.5gb LAN on them unlike the EE smart hub plus

i have bought a usbc to 2.5gb Ethernet adapter so i can test the raw speeds at the ONT, plus if openreach do need to test speeds at my home they will be able too

so in short i hope you can see why i think this package has been rushed out from the fact openreach dont have the kit to test speeds at the customer home, to all the issues with the new smart hub plus

[garetc]

Aye, I've got a local speed server set up on my server.

I'll be putting it through its paces before I decide what to do.

Hopefully it arrives quickly.

[cliffy37]

spoke to EE today about additional extenders. We are allowed a maximum of 3 extra extenders free of charge but they want you to try the one first to see how it goes. Was also advised they are doing bulk orders every monday for those of us on teh 1.6Gbps package and that all of us that had teh text on Monday just gone should hopefully receive our new toys tomorrow (Thiursday) advisor was unasure if we would get tracking numbers as he has never seen bulk orders go through before

[Bluenose_Dave]

Cheers for the update

I got the ee person out to mine between 12-2 Iand I am now thinking could it be the ONT as it it can’t do 1.6gb but can do 1 gb fine, what would fit I guess as Openreach did not test it last time as looked like a router issue,

maybe know more later but I don’t have huge hopes with ee person as they are I thought for folks with not a lot of understanding of how it works, like place a respecter here and things like that

[CarbonStar]

Can you do me a favour when you get the chance please?

Is there any way you can run this in windows?

1). Type cmd into search and open

2). Type ping bbc.co.uk 

3). Press enter and post the results of latency test?

I'd be interesting to see what you're able to get, 

With TalkTalk I was able to get a solid 2ms but its mich higher on EE and we're on 1.6Gb but different hardware.

[timprocter]

@CarbonStar 

[Bluenose_Dave]

Ee person been plugged in smart hub plus and it worked for the 10-15 mins he was here, so I thought all good but then the lights starts flashing on hub and extenders, connects and drops and then does it again, so no joy with the visit 

[Bluenose_Dave]

Responded to ee text to say fault is still not fixed he asked me to plug in smart hub plus,so I have plugged in the other plus, but phone all got cut off. Now it the wait to see what this one does after 15-20minsand if/when it drops I called EE back to see what they can see do

ee person did not have a great opinion on the smart hub plus and said  the ee app don’t work with the router. I not going to open the ee app

 Firmware version is 

r1.35.0-R-1138091-PROD-83002

[Bluenose_Dave]

Speaking tone t gen team as the connection issues and he said I should get the pro at latest Friday/Saturday im on hold while he asks about my issue

[cliffy37]

@Bluenose_Dave Tis good news about the Pro, i was told today should receive tomorrow so between the info we both been told over the next 3 days is realistic. Sorry your connection issues still continue, hope it resolves soon

[gmbuspunk]

Hopefully soon with it being bulk do we get told it sent