05-04-2026 07:50 PM
Hi, I have the latest EE Smart Hub Plus with WiFi 7 Extender Pro. I have noticed that when I log into the web interface on my computer it states that I have 0 2.4g devices connected and about 7 5g devices connected and 3 6g ones. but a lot more devices show up under the WiFi extender Pro, although it doesn't specify whether they are 2.4g, 5g devices, etc. In fact most of the devices connected to the extender are 2.4 devices and if I turn off the extender I lose them all. I thought the idea was that devices would connect to which ever WiFi point was nearest or had the best signal and would therefore be distributed between them. Following this reasoning, if I turn off the extender they should all appear in the main hub as that would be the only access point.
On further looking into this I figured that these were older devices which perhaps don't like WPA3 so I changed the name of my main access point and turned on Compatible WiFi with the original name to see if they would now connect without the extender. However, they still didn't until I turn back on the extender.
Can anyone throw any light on this and suggest a fix? Thanks in anticipation.
06-04-2026 10:00 PM - edited 06-04-2026 10:21 PM
Remove MAC Addys from your image for it to be approved. IP Addys are OK as they are only private local.
06-04-2026 10:18 PM
I'm not able to do that as I have a visual impairment and can't edit the image. As soon as Jim has replied I'll delete it.
06-04-2026 10:20 PM - edited 06-04-2026 10:20 PM
@JimM11 can't see it as it's not yet approved or not.
06-04-2026 10:29 PM - edited 06-04-2026 10:44 PM
@Phone_Freak Your image will not be allowed through, everything has to be approved for display so as not to allow people to get through and cause havoc to your system.
You have a very powerful system with the PRO/Smart Wireless 7 that you are using, along with all the quirk's that go to operating it, but at least you appear to be finding out what is required for operation and getting it going plus the 4g backup unit. Being wifi7 in use, the units do NOT throw the wifi signals about as far as older wifi5 did, that is just the nature of them higher you go speed wise has a few draw backs that need to be complied with, with it working and as long as you are not needing to chase speed everywhere just let it do what it can and hopefully stay up and working as you need.
Edit:- picture made it through and see you have 25 devices connected onto the Extender as the method for them to connect too. They must just prefer that connection on the wifi, There is also an advanced wireless section that allows you to look at the extender, you may see more information on that tab.
06-04-2026 10:42 PM
Ok thanks very much Jim for your support.