1 Phone, 1 tablet, 1 broadband and virtually no service.

[S4mt3ch]

@ee I have 1 phone 1 tablet and a broadband connection with EE. Reported problem on the 21st and explained in full technical detail what was happening, I am an IT engineer but instead of listening to my detailed explanation I was ignored and told that I had a power fault by Customer service and they would send me a new power plug.

I then had a video chat with tech support the next morning as well as lodging a complaint due to knowing power was not the issue considering I could log into my router and see the log files for connection issues.

The person on the video chat could see the log files via my camera as well as me showing them what was happening and then booked an engineer to come out today.

Today the new power plug for turned up, for the wrong router. Not even compatible with my router and the engineer confirmed everything I tried to tell the first two people but could not fix the issue as it’s not at my house.

Another engineer has been arranged for the 27th to fix the issue and I have to take another day off work in order to be at my house in case he/she needs access, this is costing me hundreds of pounds taking time off work not to mention a total waist of time when I showed exactly what was happening 2 days ago now I have to take more time off work and wait even more days to get a service back I’m sure you will charge me full price for.

And before anyone tells me to tether my phone or tablet. That is pointless as the signal is so bad right now I’m getting 0.29Mb tethered, so I’m paying for 3 connections right now NONE of them are usable but still expected to pay in full and lose money taking time off.

How exactly is this

a service?

[JimM11]

@S4mt3ch As @XRaySpeX has pointed out pretty sure there is a test socket on the lower plate, but you would need a ADSL filter to test due to the cable hopefully it is not the socket that is bad, surprised the Engineer did not pop a new one on for you anyway as a first test! They obsoleted that socket at least 10 years ago!

[S4mt3ch]

Yea I know it’s ancient 😛

hmm EE video tech told me it didn’t have a test socket

i dont have a filter so can’t test behind the faceplate and the engineer didn’t even try.

i have used a known working cable in the socket even tried an old rj11 cable I had but no luck.

im still betting it’s a problem at the exchange as the internet went down the same time as about 300 others in my area according to down detector.

[JimM11]

@S4mt3ch When the Engineer did not even attempt to test, then you can be sure he new the reason and went onto the next job, cannot see AWS though only wobble i got was the Ring doorbell and Camera's all went offline, that was it Fibre was up and held steady!

[S4mt3ch]

Where I am it’s still reporting issues with EE so if it’s not the AWS thing I wonder what it could be if so many others in my area are effected?

[JimM11]

@S4mt3ch Area wide fault's can be anything and good chance it is Exchange specific, the only thing would be if other ISP's are reporting the same area to pin it down to what! All you can do is keep the eye on it and expect it to burst back into life!