WiFi 7 - Our most powerful broadband yet

[JordanTA]

Introducing Smart Hub Pro and Smart WiFi Pro, powered by WiFi 7.

To meet the growing demands of a connected home, WiFi 7 means better cloud gaming, AR/VR and 4K/8K video streaming. 

What’s new

A new 6GHz frequency band that creates a fast lane for your newer devices. Giving gigabit plus speeds, more consistency and less contention. So, throw all your devices at it, it can handle it. Whether you're a gamer or have lots of devices connected, we have services tailored for you with WiFi 7.

WiFi 7 key benefits

• Fastest speed guarantee - we promise a minimum speed of 100Mbps in every room of your house or you get £100 back.
• Stronger connection, less interference - get a more consistent connection across all your devices at the same time.
• Twice as fast - gives you up to 2 times faster speeds than WiFi 6 technology.
• Future-proofed technology - WiFi 7 is the most powerful WiFi yet, perfect for your growing smart home.

Find out more about our Smart Hub Pro, Smart WiFi Pro and WiFi7

[Daisyt90]

Any one got one yet. Or had a email or text message saying it’s been sent out? 

[UkzVortex98]

I have got one that is so much better than smart hub plus only this cant seem to get to work is scan NFC tag on front 

[I3Ixck]

Hi JordanTA can you comment on why some of us had sms from EE saying back on Monday September 30th 2024 that the new kit would be with us in 4 days and yet nothing has been deliverd spoke with EE TS on the phone today and was told it's all out of stock?

[joshcress]

I have rung multiple times now asking about the new router, no one can help been passed round 5 -6 times then get told someone will call you back which never happens. Seen it on the website under upgrades but that page (EE Broadband - Existing Customers) cannot be displayed, How do we get the new Smart Hub Pro ?

[I3Ixck]

@joshcressI phoned again today as I wanted an update about the SMS people recived that stated it would be here by Friday October 4th 2024 and yet when I rang today i was passed onto New EE CS then to New EE TS and they told me that all the kit was out of stock, I was again placed on hold and after about 15mins the EE TS came back and said that i should get an email by end of day if not tomorrow and it would be here with in 7 days... so I hope they are correct as if the case is they are out of stock then I want to assume that we won't see a restock until end of October or maybe even November.

[Colesey]

@I3Ixck i don’t think it’s out of stock. I placed an order today and apparently it’s arriving on Thursday?

[I3Ixck]

....That's odd as I was told it was out of stock????

Are you already in contract with EE? or is it a new order?

[XRaySpeX]

@JordanTA : That's all very well! I'm sure it'll be an excellent router if it's all it's cracked up to be & suitable for all of EE's current BB offering.

But which users are entitled to receive one?

An aside: Does it incorporate a modem to cater for FTTC (VDSL2 & G.Fast) users.

Answer: No, it doesn't, having now read your linked article. 

[cliffy37]

That link is a bit meh if you ask me. It focus's on 6Ghz being the game changer with WiFi 7, it isnt though. The big deal with WiFi 7 is MLO (Multi Link Operation). It enables your device to connect to and aggregate miltiple bands. For example, in teh bedroom i cannot get onto my current router 6Ghz band so my computer connects to teh 2.4 and 5Ghz band giving me a connection speed of 6104Mbps with real world throughput coming in just shy of 3000Mbps. The 6Ghz thing also launched with WiFi 6e i belive (may of been 6 thinking about it).

It also does not mention that users shopuld make sure there WiFi 7 compatible PC and laptops should be running the latest version of Windows 11 (24h2) to benefit from WiFi 7

As a side not i received my text today saying device would ship with in 24 hours on a Royal Mail standard deliver (72 Hour service) I have been a busiest Home 1.,6Gbps customer since March 10th when i moved from BT

[Dan-O]

@UkzVortex98 The NFC tag is for sharing Guest Wi-Fi details, so you'll need to enable that first before it will work.

[Daisyt90]

Any one got a tracking number yet? 

[cliffy37]

@Daisyt90 Had my text yesterday but not even had despatch email yet. Getting annoyed by it all now fconsidering they were supposed to ship last week and was originally told by EE CS that would be received Thursday / Friday last week latest

[I3Ixck]

I got mine bang on 24hours after the first email was sent from EE saying it is dispatched and that second email came today. 🙂

I am hopefull you will gget it with in 24hours too from the time you got your first EE email 🙂

[cliffy37]

@I3Ixck You have more confidence then me. I had my text saying despatch with in 24Hours yesterday morning and still no despatch email. Starting to loose faith to be honest

[Daisyt90]

Yeah same got my text yesterday 

[I3Ixck]

Lets hope you recive an email like this one 🙂

[iammbuk]

@Dan-O How do we enabled NFC as there no option to do this in app or web

[Daisyt90]

Don’t think any one has one yet lol

[iammbuk]

I got my Smart Hub Pro last week, not really noticed much difference over the hub plus tbh and I do have wifi 7 device.

[XRaySpeX]

@Daisyt90 : @garetc has & is getting speeds of 1.7 Gig over WiFi.

[garetc]

As @XRaySpeX said, I have got mine and performance is really excellent, it’s night and day compared to the old Smart Hub 3.

[I3Ixck]

Mine will be here tomorrow morning can't wait 🙂

[Daisyt90]

ive still not had no email or text. spoke on phone this morning just said have to wait. can take up to 7 days

[I3Ixck]

@Daisyt90hope it arrives soon for you 🙂

[Daisyt90]

Me to. Still no email so hopefully tomorrow