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EE TV Box turning on by itself

I have recently changed from BT to EE. I now have a black box to control my TV, but the box comes on itself quite often which starts the TV working. I have spoken to EE support and have been given a replacement remote control but I still get the prob...

JZW_2025 by • Investigator
  • 127 Views
  • 6 replies
  • 0 Helpful

How to get a Wifi Extender and which one?

Hi everyone . A bit of a confusing one so bare with me. I initially had FTTP through BT in which they sent me out their Smart Hub 2 because I was moving from normal BT Broadband. When the contract got renewed, as part of the BT/EE merger, the package...

After upgrade

Hello there, i wonder is there someone with my isssue, so i upgrade movile device, but the devixe isbt with me i already pay my 1st DD for plan and devixe what they charge me.. i was hoping today dpd to deliver my devixe (finally) but what they deli...

Elica by • Visitor
  • 8 Views
  • 0 replies
  • 0 Helpful

Full Fibre Broadband NO connection

On Friday 27th of June 25 we were connected to FTTP with EE from BT. However the engineer was unable to get the connection to work at all. So we have been without internet access for two days.We live on Anglesey, and are elderly, so we need a reliabl...

Resolved! Issues receiving texts and voicemail notifications

I too cannot send or receive texts from ANYONE. Including my bank  I also can no longer receive voicemails although people have left them. My phone is a Samsung A 50. Keeps saying unable to send message as service currently unavailable.  Saying this ...

SillyYak by • Investigator
  • 120 Views
  • 8 replies
  • 5 Helpful

Data services degraded for almost a week

My mobile internet speeds have gone down from around 950Mbps to 1.5Mbps since Monday. The original repair time (on the app) was 16 hours. That deadline has come and gone. The app status checker now does not even provide a repair time estimate.It is i...

harrygi by • Visitor
  • 16 Views
  • 1 replies
  • 0 Helpful

Is this correct ?

A neighbour pensioner asked for some help to set up his cyber security he got with EE. I was shocked to see he was paying £68  for just  broadband and a phone and more shocked when  tried to set up Norton Cyber security via  EE email link  it will on...

okcid by • Visitor
  • 43 Views
  • 2 replies
  • 0 Helpful

Another Xbox Ultimate Game Pass issue

So, on Tuesday, I bought the following from EE https://ee.co.uk/products/atp-xbox-series-x-console-ee-gamecard-bundle and it arrived yesterday along side the £70 code for the EE GameCard.  I have gone to unbox it and set it up today, only to find tha...

Recurring WiFi 7 issues

Having had my 1.6gbps service with EE for 6 months now, I'm largely disappointed with it and wish I'd made more of a fuss at the start when I was experiencing issues. With hindsight, I should have exited the contract but now I'm stuck. I have various...

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Latest from our Blog

Stream Mode with EE

When it’s time to kick back and catch up on your favourite show, the last thing you need is your WiFi connection putting on a glitchy performance. We launched WiFi Enhancer to help prioritise your con...

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Everyone needs a squad

Growing up online isn’t always easy. Football gives girls the tools for life, making growing up with social media easier. It provides a network that can help teenage girls cope with the pressures of s...

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Do you or someone you know use a telecare alarm?

 If you or one of your loved ones are one of the 2 million users of telecare alarms across the UK, it's important you get in touch with your provider to ensure the telecare service will continue to wo...

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Uninterrupted reach with Smart WiFi extenders

Extend your WiFi range to go wall-to-wall around the home with Smart WiFi. Smart WiFi creates a seamless network around your home, from the living room to the loft, giving you a stronger WiFi signal i...

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