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upgrade delivery

Jake-robts94
Visitor

‎29-08-2019 02:16 PM

Placed upgrade order Monday. Received XKN number in email stating your order is on its way but haven't received any communication since. The order was for Google Pixel 3A which was showing in stock. How long should this process take? many thanks in advance. Jake 

0 Helpful
2 REPLIES 2
Northerner
EE Community Star
EE Community Star

‎29-08-2019 03:17 PM

Hi @Jake-robts94 

 

Have you checked order tracking?

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Leanne_T
EE Community Support Team
In response to Northerner

‎29-08-2019 05:45 PM

Hello @Jake-robts94

 

Welcome to the community 🙂

 

Do you have a ten to 12-character order reference number in your confirmation email?

 

If so, can you track your order online, what does this show?

 

If not, give our Mobile Care team a call on 150 they will be able to get your order checked 🙂

 

Leanne.