Upgrade

[Vikkileigh1]

When trying to upgrade my phone, it says can not validate my data what does this mean?

[Katie_B]

Good Morning @Vikkileigh1. 

Thanks for upgrading with us. 

Is this at the stage of entering personal information?

If you are still receiving this error, I would recommend getting in touch with our upgrade team who will be happy to process this. 

Katie 🙂