still "awaiting confirmation" after a week

dwain2
Visitor

Hi should I be worried? Still awaiting confirmation on my upgrade order of iPhone 11 Black 64GB. The website says this step usually takes only 24 hours but it has been 8 days now.

3 REPLIES 3
Leanne_T
EE Community Support Team

Hi @dwain2

 

Thanks for coming to the community. 

 

This model is currently showing 'Available to order, usually despatched within 21 days' 

 

We update our order tracker as soon as deliveries arrive, so you can see the latest information we have.

 

You will receive a text from DPD, by 8pm the day before your delivery, to confirm that it's on its way.

 

Leanne.

Raajan_03
Visitor

Even now I am waiting for the iPhone 13 pro 128gb in Sierra blue. The person on the phone said 24 hours delivery. It’s been 4 days 

Chris_B
EE Community Star
EE Community Star

@Raajan_03   It says online except dispatch in usually 28+ days for the model type.    You can see for yourself HERE  so unfortunately you’ll not get it just yet. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.