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s21delivery

biglad74
Contributor
Contributor

‎11-03-2021 06:37 PM

upgraded to a samsung s21 on sunday and haven't heard anything since no confirmation email or no expected delivery date? any ideas?

0 Helpful
5 REPLIES 5
Christopher_G
EE Community Support Team

‎12-03-2021 08:10 AM

Hi @biglad74

 

Welcome to the community.

 

Have you checked your spam/junk folders for a confirmation email?

 

Chris

0 Helpful
biglad74
Contributor
Contributor
In response to Christopher_G

‎12-03-2021 09:17 AM

Yes nothing

0 Helpful
Christopher_G
EE Community Support Team
In response to biglad74

‎12-03-2021 10:18 AM

Which version did you choose, @biglad74?

 

Please include memory size and colour.

 

Chris

0 Helpful
biglad74
Contributor
Contributor
In response to Christopher_G

‎12-03-2021 10:29 AM

128gb in grey

0 Helpful
Christopher_G
EE Community Support Team
In response to biglad74

‎12-03-2021 11:06 AM

The current delivery guidance for that device is to expect dispatch within 7 days, @biglad74.

 

If you're worried about your order at all, I'd recommend speaking to our Mobile Care team.


Chris