Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

This page is no longer active

close

   

For up-to-date information and comments, search the EE Community or start a new topic.

problems connecting Efergy Engage Hub to 4gEE router

kbjpick
Contributor
Contributor

‎14-01-2021 05:01 PM

Hi

 

Had above energy monitoring Hub working on EE Landline router but as router had c 6 Mbit/s throughput I added a Mobile 4GEE router which gives 30-50 Mbit/s performance - Yay, BUT, when I try to connect Engage Hub it will not connect with Efergy's servers!

Any ideas? TIA

0 Helpful
10 REPLIES 10
XRaySpeX
EE Community Star
EE Community Star

‎15-01-2021 12:43 AM - edited ‎15-01-2021 12:46 AM

You probably need to switch the mobile router to the 2.4 GHz WiFi band. These smart home devices often can't do 5 GHz.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
kbjpick
Contributor
Contributor
In response to XRaySpeX

‎15-01-2021 11:14 AM

Thanks for that - but how do you direct ethernet socket to use only 2.4 Ghz Wifi band? The Admin panel for the router doesn't even identify number of wired connections to 4GEE router, let alone allow you to specify which band that Ethernet socket is to use? Or am I missing something?

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to kbjpick

‎15-01-2021 11:18 AM - edited ‎15-01-2021 01:38 PM

@kbjpick : Do you have the heating hub connected to the router by Ethernet? In which case my advice above doesn't apply. I thought it would be by WiFi.

 

Which model router do you have?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
kbjpick
Contributor
Contributor

‎15-01-2021 12:47 PM - last edited on ‎15-01-2021 01:42 PM by EE Community Moderator

Thank you for continued interest - Router is 4GEE device

*Device name: **4GEE Router*
*IMEI: **xxxxxxxxxxxxxxx*
*Software version: **HH70_E1_02.00_24*
*Modem version: **HH70_E1_02.00_24*
*MAC address: **xx:xx:xx:xx:xx:xx*
kind regards

 

[mod edit: please do not post personal information on the public board. Thanks!]

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to kbjpick

‎15-01-2021 01:37 PM

@kbjpick : The other poster was talking about a completely diff router on a diff network. His issue is not your issue. I've separated them!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
BelMex
Investigator
Investigator
In response to XRaySpeX

‎15-01-2021 09:22 PM

Great, I am now so confused - apologies if I messed things up. 
Tried to work out where to find posts but no luck... will try again later.

Sent from Yahoo Mail for iPad
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to BelMex

‎15-01-2021 09:59 PM

Click on your nick to L of any post & you'll see all your posts.

 

It wasn't you confusing things. It was other poster latching onto your thread with an entirely diff issue.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
kbjpick
Contributor
Contributor
In response to XRaySpeX

‎16-01-2021 08:35 AM

Your comment "Click on your nick to L of any post & you'll see all your posts." means absolutely nothing to me - would you please elaborate in plain English?

0 Helpful
Katie_B
EE Community Support Team
In response to kbjpick

‎16-01-2021 08:48 AM

Hi @kjpick. 

 

If you click your username this should show your posts. 

 

Katie.