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pay as you go sim

king1ian
Explorer

Ive just purchased a cheap nokia phone for work lady said it was on virgin mobile but ee sim card should work,all im getting is sim not valid on screen any ideas what i need to do many thanks.

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@king1ian  It says that because the device is locked to a different network although that network uses EE to give its customers a signal you will still need to get the device unlocked.  You have to ask Virgin mobile to do that. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Many thanks Chris