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Community Activity
Ordering EEBroadband send router to old address
I am planning to order EE broadband to a house I am buying with an requested activation date of the day we move in.The house already seems to have a BT Openreach Fibre modem on the wall.When I order the service, will I be able to specify to deliver t...
Promotion
Hello, I recently purchased a Samsung Galaxy S25 Ultra and am trying to add the Galaxy Watch7 to my account to claim the promotional offer. However, I’m encountering an ‘internal server error’ during the process. Could you assist me in adding the wa...
Smart Hub Pro WAN speed limited to 100 mBPS
I have just taken delivery of a Smart Hub Pro. I plugged it all in and let it settle down and update.On going to the web interface I noticed that the WAN speed is set to 100 mbps.When I plug in my Smart Hub Plus it is 1000 mbpsAny ideas what the issu...
£10 pack for 20gb but says 8gb
Hi, I have recently upgraded my Pay as you go data plan from £5 to £10. It says online that when you topup £10, you get 20gb included with your SIM, but on my MyEE, it says that my pack is with only 8gb. I have checked in addons and it shows nothing ...
Scam calls
Hi from EE. Be alert to fraud - if you didn't ask for this, don't share it, please call us on 0330 123 1105. Your PIN for resetting your EE ID security answer is 8258. Thanks. Received convincing call from EE on 02080808822 stating that they wanted t...
Information needed for a
Afternoon, I’m swapping over to your Broadband, and was asked for information regarding this, if I owe the other company any payment. I can’t find the email for thiscan you help
Card details removal
Hello,I can`t find the option to remove my card details which I used before (PAYG account). Any advise please?
Double charged for Damage ACS in last bill
Hello, I seem to have been charged twice for the Damage ACS cover on my last bill, please can someone advise?Thanks, Darren
In person experience
Hi I would like to see if anyone has had the same experience as me or a EE team member can answer my question. I went into a EE store today to upgrade my phone, when talking to a EE team member the second question he asked me was “what was my salary”...
Upgraded to Apple one from just Apple TV+, now Apple TV+ keeps saying i need to
Decided to upgrade to get the Apple one subscription for £5/month instead of just getting the free Apple TV+, however when i switched over, I’ve now lost access to Apple TV+ and it keeps saying that i need to renew. I have checked my subscriptions an...
