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iPhone Xs availability

Rhocken
Contributor
Contributor

‎03-10-2018 07:56 PM

I placed an upgrade order on Monday for the 64gb iPhone Xs in gold, on the basis that it was ‘available, in stock and would be dispatched within 1 day’ as advertised online. Have checked with chat today as still can’t track my order (was given an xkn ref) and apparently I’m in a whole line of orders awaiting to be processed... no idea when it will be in stock or dispatched! Your website is still showing as in stock and 1 day delivery for this model/colour combo so quite rightly, I’m confused and a little upset. Can anyone tell me what’s going on? If it wasn’t in stock I would have ordered through a third party supplier who could have guaranteed delivery... now I’m just left waiting indefinitely 🤔

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎03-10-2018 08:15 PM

@Rhocken  Unfortunately this is just a public forum and there us no account access or stock amount access from here.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
Mikeyy247
Established Contributor
Established Contributor
In response to Chris_B

‎03-10-2018 08:23 PM

I no it was saying for that model and gb it was gonna be the 28th Oct before stock will be replenished so I guess there are a lot in the que to get delivered u will find they will run out of stock again just to fill back orders so I quest it’s a waiting game 

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Rhocken
Contributor
Contributor
In response to Mikeyy247

‎03-10-2018 08:42 PM

Where did you get this info please as the website still says ‘in stock, dispatched within 1 day’. This is clearly not the case and so is misleading. If it said out of stock or delivery due by xxx then I could understand, but it clearly states it’s available. There are other model/variants that are out of stock (Xs Max 64gb ) and it states this,  so why not for the Xs? 

0 Helpful
Mikeyy247
Established Contributor
Established Contributor
In response to Rhocken

‎03-10-2018 08:53 PM - edited ‎03-10-2018 08:55 PM

It was showing that when I ordered my iPhone Xs max  256gb last Thursday cos I was just gonna order Xs 64gb version but because of the stock shortage I got the Xs max 256gb the next day

0 Helpful
Jon_K
Former EE Employee
In response to Rhocken

‎04-10-2018 08:08 AM

Good Morning @Rhocken.

 

Welcome to the community.

 

As @Chris_B has mentioned, we aren't able to access your account, but I can assure you that EE will get your new phone to you as soon as possible. 

 

You will get a text from DPD when your phone is out for delivery.

 

Jon

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