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iPhone 12 pro

petrrohac
Contributor
Contributor

hello I order online on 22.11.2020 new Iphone 12 pro and still is awaiting confirmation  my order number is xkoxxxxxxxxx I like to just know what's happen last week I call on the customer service and they say should be 14days what was yesterday and still nothing thank you 

 

[mod edit: please do not post personal information on the public board. Thanks!]

10 REPLIES 10
Katie_B
EE Community Support Team

Hello @petrrohac

 

Thanks for ordering with us. 

 

What colour and memory size did you order?

 

Katie 🙂

Hi i order pacific blue 128gb 

Katie_B
EE Community Support Team

Hi @petrrohac

 

This specific colour and memory size is available to order but despatch will be expected within 28 days. 

 

Katie 🙂

Ok i didn’t know thank you very much

what about Graphite 128gb? ordered  confirmed on 28 of November?

Its Ok i will wait for pacific blue i more like it this color all my phone was blue 👍

Jon_K
Former EE Employee

Hi @fabs1.

 

That model is the same expected delivery timescale.

 

Dispatch will be within 28 days.

 

Jon

I ordered 2weeks ago so I have 2weeks more and I will get it my pacific blue so I’m happy for this thank you 

Jon_K
Former EE Employee

That's great, let us know when it arrives, @petrrohac 🙂