iPad warranty

[Blackline72]

Is there any way to escalate an issue with the repair team if you know their appraisal is wrong. If someone can explain how this is damaged I will be super grateful. 

[BrendonH]

Raise it with EE, get the iPad back and if you see any marks where the bulldog clips are give them hell.

The sooner EE ditch Brightstar the better.

[Blackline72]

Hi @Christopher_G Sorry, I forgot to tag you. The pic supplied was from the repair centre. The use of bulldog clips was unnecessary and there was no damage on the iPad as it never leaves my desk. So I would like to escalate to get a resolution on this. Please advise the course of action I need to take. Thanks

[Christopher_G]

Hi @Blackline72

I'm not sure why they wouldn't provide a picture of the back housing, where the damage is supposed to be.

I've sent you a private message to get some more information from you.

Please have a look and get back to me.

Thanks

Chris

[Chris_B]

@Blackline72   The bulldog clips are being used to hold the device on its side so the photo can be taken.  But there is no damage on the side and the use of the bulldog clips to hold the device in this way is totally unacceptable.  I would raise more than a complaint with this I’ll ask this to be escalated as a mistreatment of someone’s property.   

out of curiosity why was the device sent off to be looked at ?  

[Blackline72]

@Chris_B 

There was an intermittent fault with the very bottom part of the screen when swiping up and it would go into a boot loop every so often.

I spoke to the repair centre and they said my unit was bent, yeah I held back a laugh on that 😂 

But the guy on the phone was a tad condescending as well. Not the best warranty experience I have had. 

[Chris_B]

@Blackline72   Like you can tell if it even was from that photo.  Lol.   I would also make a formal complaint about the use of the clips of the device.  If they are a Apple approved repair centre Apple wound not be happy about the use of bulldog clips.  There isn’t even anything between the clips and the device to protect the device.  

[Blackline72]

So to close off the saga. iPad went back to apple and they replaced it immediately and without fuss and without trying to charge me £600. Moral of the story, avoid that repair centre who tried to con me out of a lot of money! Go through apple. Fast resolution and no BS. 👍

[BrendonH]

Glad you got it sorted.

Many people believe you need to go back to the seller for warranty but actually the best method is always the manufacturer.

I'd always go to Samsung for my issues. They manufacturer the devices I use so they'll know best.

[Chris_B]

@Blackline72   I’ll email the repair place about how Apple found the only fault was the screen having issues and the device wasn’t bent at all.