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iPad warranty

Blackline72
Established Contributor
Established Contributor

‎24-02-2021 03:21 PM

Is there any way to escalate an issue with the repair team if you know their appraisal is wrong. If someone can explain how this is damaged I will be super grateful. 

15404F47-6EA1-494E-B8A5-673ADD4518CE.jpeg

 

0 Helpful
18 REPLIES 18
Christopher_G
EE Community Support Team

‎24-02-2021 04:31 PM

 Hi @Blackline72

 

Is this a photo that was provided by the repair team? Is this the side of the iPad?


Chris

BrendonH
Community Hero
Community Hero

‎24-02-2021 04:35 PM

What are you saying is damaged here? Maybe after you put it in bulldog clips you have damaged the screen but that won't be covered under warranty.

 

Also damage isn't covered anyway. 


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
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Blackline72
Established Contributor
Established Contributor
In response to BrendonH

‎24-02-2021 04:56 PM

This is the picture the repair centre provided. I believe it’s the side.

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Blackline72
Established Contributor
Established Contributor
In response to Christopher_G

‎24-02-2021 04:58 PM

Hi. This is the picture the repair centre provided. Also I’m not terribly happy they used bulldog clips on a £1000 plus price of equipment. 

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Blackline72
Established Contributor
Established Contributor
In response to Christopher_G

‎24-02-2021 04:59 PM

It’s meant to be the side I believe. This iPad doesn’t leave my desk so I’m baffled by their diagnostic. 

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Chris_B
EE Community Star
EE Community Star
In response to Blackline72

‎24-02-2021 05:00 PM

@Blackline72   On the image provided it says back housing damage but they are showing a picture of the side ?  Where’s the damage.  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Blackline72
Established Contributor
Established Contributor
In response to Chris_B

‎24-02-2021 05:03 PM

This is what I’m trying to work out. I can’t see any damage at all. I think they are trying to pull a fast one but EE has never been a problem before. 

0 Helpful
BrendonH
Community Hero
Community Hero
In response to Blackline72

‎24-02-2021 05:18 PM

There is no damage that I can see on there.

 

I'd question them why they are holding it with bulldog clips. Pads on it or not. That is not acceptable.

 

Issue is this isn't EE they use Brightstar I believe.

 

Personally I would ask for it back and send it to Apple direct.


BrendonH (Android Expert) Google Pixel 8 Pro Obsidian Black (Android 15)
If I have helped please click the THUMB/SOLUTION buttons below
Blackline72
Established Contributor
Established Contributor
In response to BrendonH

‎24-02-2021 05:24 PM

Definitely. I will get it back as they tried to say that was a £599.75 fix. But I also need to escalate within ee as well as I don’t find this acceptable. Especially the bulldog clips, that set my teeth on edge seeing that.
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