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galaxy watch

Stevemlawton
Explorer

‎05-05-2020 06:12 PM

Hi. Just updated to a s20 from a s9 and my galaxy watch no longer connects to mobile data. When I go through the wear app and touch mobile connections I get the message contact ee. I'm using the same sim card and the watch worked fine before.

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎05-05-2020 07:21 PM

@Stevemlawton    Do as the message says then contact EE by calling customer services on 150

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Stevemlawton
Explorer
In response to Chris_B

‎05-05-2020 07:27 PM

Hi, thanks for reply.The message is - your smart watch cannot download esim

Sent from Sky Yahoo Mail on Android
0 Helpful