galaxy watch lte not working

[Chiefegghead]

I'm having trouble getting my galaxy watch working as a standalone device.I purchased it from ee so have the proper tariff in place.ive tried resetting the watch again but still can't get the mobile data working using the wearable app

[Christopher_G · Accepted solution]

Hi @Chiefegghead.

Welcome to the community.

Do you get a good 4G coverage where you are?

Chris

[Chiefegghead]

Yes thanks ee are currently investigating we've tried quite a few things 

[Tomski]

Some problem i can't set up network on watch 3 with Huawei p30 pro

[Tomski]

[Tomski]

Set up problem on Huawei p30 pro 

 Message on screen

EE doesn't offer mobile plans for your watch

???? I bought galaxy watch 3 with plan from EE and not working. 

[Tomski]

Model number
VOG-L09
SM-R845F

Watch EID
89049032100005550100043800008251

Galaxy Wearable version
2.2.38.21011861
2.2.09.20122341N

Software version
R845FXXU1CTJ5

Error
-1

[James_B]

Hi @Tomski,

Welcome to the EE Community. 🙂

Sorry, the Galaxy Watch 4G is only compatible with Samsung phones.

If you purchased the watch from EE, please see How can I return a device bought within the last 14 days?

James

[Tomski]

Not true this is info from EE site

Compatible with android 5.0 and IOS 

 not only with samsung

[James_B]

Hi @Tomski,

They are only compatible with other devices via Bluetooth. To connect with your phone via a personal paired plan, you must be using a compatible Samsung device.

Thanks

James