frequeny of use

JANL2
Contributor
Contributor

Hello (not sure if Mobile Network status is the right forum but hey..)

im not going to use my phone (EE PAYG) for a few months, I know that after a while the number can get deactivated due to low frequency of use, so just wanted to know how can I not get deactivated?

do i need to actually consume credit (send msg or make an actual phone call) or can I just send a missed call (without usinng credit) every few weeks to make sure the number and phone (and credit) stay valid?

likely I'll not really be using the phone for about 6 months, but I want to maintain the number and also quite a bit of credit on here!

 

thanks loads for any feedback

cheers

 

5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

@JANL2  You just need to make a chargeable call or text once every 179 days.  This is the only way. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
bristolian
EE Community Star
EE Community Star

Hello @JANL2 


You can view EE's PAYG hibernation policy on this EE help page 

XRaySpeX
EE Community Star
EE Community Star

@JANL2 : To save the SIM going into hibernation due to lack of use, just remember within every 179 days (~ 6 months) to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from any Pack or Add-on you might have.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Chris_B
EE Community Star
EE Community Star

I think I kind of put that.  🎣

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

@Chris_B : Value added!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP