Hi @Katie341
On sales page it tells you the timescale:
Offer ends 02.09.19. Available to new and existing customers. 24 month minimum term. From £34/month with £30 upfront cost for 10GB of data, or more. Price per month depends on your mobile plan. Subject to credit check. Monthly charges assume online billing. Data allowance can be used in UK & EU/EEA. 15GB data fair use policy applies outside the UK. See ee.co.uk/terms for countries and details. You own device 6 months from plan start date. Personal use only. Free Gift on us Offer: A choice of one gift from either: Sonos one, 1TB Xbox One S All-Digital Edition plus 3 games, or B&O Beoplay H4 headphones. Available to new and existing customers purchasing a Google Pixel 3a or 3aXL on 10gb plan or above. Subject to availability. While stocks last. Offer cannot be redeemed for cash or exchanged. We’ll send an SMS with your T&C within 5 working days of your purchase. We’ll send you another SMS within 30 days of your purchase with a link to claim your free gift. Free gift will be delivered to your billing address within 5 days of claiming. If your account falls into arrears, your gift will not be delivered until any outstanding balance is paid. Any outstanding balance must be paid before 31st October 2019, or you will no longer be eligible to receive your free gift. If you choose to cancel your contract with us within the first 12 months, for any reason, you must return your free gift within 14 days of cancellation. If you don’t you’ll be charged the cost of buying the gift from EE without a promotional offer. Offer cannot be combined or used in conjunction with any other offer, discount or promotion. Terms apply.
Thanks,
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype
EE standard opening hours are 8am to 10.30pm every day.
