day 3 of broadband, very cantankerous behaviour and speed

[ID010471]

Hello. We switched from Talk Talk to EE at the start of the week, that was activation day (5/7/21). I did ring the freephone number to ask about the connection as we had no phone or broadband for half the first day, though the staff in the EE shop said we wouldn't be without.

By midnight there was a connection but very slow. The next day this continued till around teatime. It was okay then but about half the speed of Talk Talk, and that had only been 2.7 Mbits. Bad 2005 kind of speeds.

Back to almost no movement earlier today and then under 2 meg for some time. Double-checked it wasn't the laptops by using my Alcatel 4G router (EE payg sim) which gave about 25 Mb.

I'm slightly above averagely knowledgeable but still in the dark with a lot of techy stuff. I see that simpler versions of two of my webmail accounts work, like Yahoo Mail's 'classic' mode and Yandex Mail's 'Lite' mode. Wikipedia opens at the speed we're used to, eBay is okay. The Guardian and The Canary news websites open straight away. Seems sort of security related maybe? Or I gather my lighter email sites don't use Java?

The letter that came refers to two weeks of settling down time with the connection. What is being done there? 

Can I do anything myself with the router settings? For example, the ADSL setting? I remember going through that with Talk Talk in the early days and seeing some change.

Would using OpenDNS mess anything up? (I've otherwise been using that for twelve years.)

Why is this slower than it was with Talk Talk when using the same already very outdated  technology? What's behind fibre not being available when the 4G and 5G is all happening fine on this estate, which isn't a village or anywhere remote? (DA12 4ND)

Many thanks.

INTERNET Broadband Type ADSL Broadband State Connected Internet State Connected Time Connected 00:53:32 Downstream Rate 1.87 Mbps Upstream Rate 0.98 Mbps IP Address 2.25.126.129 Broadband Username PRODUCTIONxxxxxxxxxxxx@fs WIRELESS Wireless Network Name (SSID) Wireless Password Security Channel SSID State Broadcast SSID EE-BrightBox-xxxxxx xxxxxx WPA/WPA2 1 Enabled Enabled CURRENTLY CONNECTED DEVICES Name/Device IP Address MAC Address Connection Type debian 192.168.1.109 00:24:D7:96:F1:78 Wireless USB DEVICE Share Name File System Capacity Free Space No supported device found INFORMATION FEATURES Wireless Enabled Firewall Enabled UPnP Enabled LAN & WIRELESS (DEFAULT) Gateway 192.168.1.1 Subnet Mask 255.255.255.0 DHCP Server Enabled INTERNET Protocol PPPoA VPI/VCI 0/38 Encapsulation VC MUX DSL Mode Automatic Subnet Mask 255.255.255.255 Gateway 172.16.10.147

[Mustrum]

@ID010471  not sure how you expect anything to change, you choose to use ADSL, but not upgrade to VDSL.

How can you possibly expect anything to change?

[mikeliuk]

Hi @ID010471 ,

On reflection, you're absolutely right that I've not seen measured bandwidth as low as 2 Mbps on a fixed line for over 17 years when I believe that was a good number for Virgin Media (at one time that was their top package).

My colleagues currently speak of 100 Mbps, 300 Mbps, and 500 Mbps at home.

I think the best outcome would be if your bandwidth remains below a value suitable for video conferencing on Zoom so that it becomes impossible to work from home and you might be released from contract. https://support.zoom.us/hc/en-us/articles/204003179-System-Requirements-for-Zoom-Rooms

45 Kbps is absolutely unusable.

0.4 Mbps I do not believe is suitable even for a single user hoping to use Teams or Zoom to work from home. It's below even the requirement for a single SD stream.

I have my doubts about 0 ms ping. 12 ms ping would be considered good within the same room (on a non-HPC switch).

I would be interested to see whether you observe any packet loss (given as a percentage) in a command line running ping on a public endpoint such as google.com and your choice of DNS (the service provider's DNS should have lower ping as it would in theory be closer to you on the same infrastructure).

[pip11]

@MustrumHow can the OP upgrade to VDSL when there's a waiting list and is not the account holder?

[XRaySpeX]

@mikeliuk : Where does EE guarantee you can video conference over Zoom? This is ADSL! They just guaranteed 0.4 Meg to the OP and he accepted that. What have your colleagues on fast fibre got to do with OP? Stop waffling! 

[ID010471]

Apologies, yes, I managed to gloss over a few details. Here's the right output:

System Uptime is: 05:03:42 [Noted now to stop rebooting, b.t.w.]

As you might guess, the domestic situation here is Covid-related. The bill payer would not have a hope of understanding any of this and has been livid for a couple of days so the task falls to fallible-but-persevering me.

DSL STATUS This page shows information about your DSL connection. If you are using Fibre/Ethernet Broadband then this page is not applicable.

STATUS  Configured CurrentLine StatusLink TypeOperation Mode

--	UP
--	Interleaved Path
Automatic	G.992.3 (ADSL2)

DATA RATE INFORMATIONUpstreamDownstream

950 (Kbps)

1920 (Kbps)

DEFECT/FAILURE INDICATIONOperation Data Upstream DownstreamNoise MarginLine Attenuation

6.8 (dB)	18.6 (dB)
28.4 (dB)	51.0 (dB)

Indicator Name Near End Indicator Far End IndicatorOutput PowerFast Path FEC CorrectionInterleaved Path FEC CorrectionFast Path CRC ErrorInterleaved Path CRC ErrorLoss Of Signal DefectFast Path HEC Error STRInterleaved Path HEC ErrorError Seconds

12.8 (dBm)	0.0 (dBm)
--	--
17799706	44
--	--
680500	11
1	0
--	--
663290	14
15814	14

STATISTICSReceived DataTransmitted Data

62699 (Kbits)

191703 (Kbits)

[ID010471]

p.s. I do appreciate all the posts regardless of intentions.

(According to fast.com the speed was then suddenly 1.5 Mbps, 35 ms unloaded latency, 530ms loaded, and a few minuts later 960 Kbps, 34 ms, 932 ms.)

[XRaySpeX]

Let's now apply a few facts & a bit of science to this rather than speculation & anicdotes.

Thanks. You do have a lotta errors showing. You sure the QLT was silent?

Funny that you were observed yesterday as syncing at 4.07 Meg! That's at least what I'd expect your line to be capable of even tho' you do have a long line.

Try changing the (A)DSL Mode on the Advanced / BB Settings page to G.992.1 (G.DMT) & repost router stats.  You can change it back to AUTO later if it doesn't pan out.

[ID010471]

I did try this but it would not connect. (I remember doing this with the Talk Talk over a decade ago too.) The stats for G.dmt:

DSL Status
This page shows information about your DSL connection. If you are using Fibre/Ethernet Broadband then this page is not applicable.
Status
Configured Current
Line Status -- TRAINING
Link Type -- --
Operation Mode Automatic --
Data Rate Information
Upstream 0 (Kbps)
Downstream 0 (Kbps)
Defect/Failure Indication
Operation Data Upstream Downstream
Noise Margin 0.0 (dB) 0.0 (dB)
Line Attenuation 0.0 (dB) 0.0 (dB)

Indicator Name Near End Indicator Far End Indicator
Output Power 0.0 (dBm) 0.0 (dBm)
Fast Path FEC Correction -- --
Interleaved Path FEC Correction -- --
Fast Path CRC Error -- --
Interleaved Path CRC Error -- --
Loss of Signal Defect 11 0
Fast Path HEC Error STR -- --
Interleaved Path HEC Error -- --
Error Seconds 15930 16
Statistics
Received Data 5 (Kbits)
Transmitted Data 4 (Kbits)

[ID010471]

Also the BT Broadband checker is stating 4.07 again for today's date - is that really the current connection or is this reporting the best speed achieved at this address? We may once have had that a couple of years ago here. This is a house where at one point the internet would cut out if an electric carving knife was used in the kitchen...

Thanks for your continued assistance. 

[Leanne_T]

Hi @ID010471 

Thanks for posting on the community. 

If you get in touch with our Broadband Tech team, they will be able to run through some trouble shooting and help you further. 

Thanks.

Leanne.