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brand new moto g8 plus 1 week old charger has failed. how do i get it replaced ?

hasslewithee
Explorer

‎09-08-2020 05:25 PM

Hi,

 

Ive just bought a brand new PAYG moto g8 plus direct from ee online and, less than a week old, the turbo charger has failed.

 

I've tried the phone and the cable with a different charger and they work fine.

 

I've tried the failed charger on a different phone and it won't charge at all

 

It's definately the charger that has failed.

 

How do i get a replacement, i'm quite ahppy to return the failed charger in exchange.

 

Chris

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1 REPLY 1
Northerner
EE Community Star
EE Community Star

‎09-08-2020 07:12 PM

Hi @hasslewithee 

 

Contact Motorola support direct, or call EE CS on 150 and ask about a replacement.

 

Thanks



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
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